Contact information
Thank you for visiting MysticScale.
We value every customer and are committed to providing outstanding service before, during, and after your purchase. If you have any questions regarding our products, orders, shipping, returns, or general inquiries, our customer support team is happy to assist you.
Customer Support
Our support team is available to help with:
- Product information
- Order status and tracking
- Shipping inquiries
- Return and refund requests
- Payment questions
- Technical website assistance
- General customer service
- Business inquiries
We strive to respond to all customer inquiries within 24 business hours. During weekends, holidays, or peak shopping periods, response times may be slightly longer.
Business Information
Business Name
MysticScale
Website
https://mysticscale.online
Customer Support Email
support@mysticscale.online
Phone Number
+1 604 767-6525
Business Address
19-9533 Granville Ave
Richmond, BC, V6Y 1P9
Canada
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Pacific Time)
Saturday – Sunday: Closed
Shipping Information
MysticScale proudly offers:
- Free Worldwide Shipping
- Estimated delivery within 7–10 business days
- Order tracking on eligible shipments
- Professional customer support throughout the delivery process
Returns & Refunds
We offer a 30-day free return and refund policy on eligible items.
For complete details, please refer to our Return & Refund Policy available on our website.
Our Commitment
Since our establishment in 2023, MysticScale has been dedicated to delivering premium-quality fantasy collectibles, exceptional customer service, and a secure online shopping experience.
We appreciate your trust and look forward to serving you.
MysticScale
Where Fantasy Takes Shape.