Shipping policy

Thank you for choosing MysticScale.

We are proud to provide reliable shipping services to customers around the world.

1. Shipping Coverage

We offer FREE worldwide shipping on all eligible orders.

No minimum purchase is required unless otherwise stated.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

3. Estimated Delivery Time

Estimated delivery time:

7–10 business days

Delivery estimates begin after your order has been shipped.

Actual delivery times may vary depending on destination, customs clearance, local postal services, and weather conditions.

4. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

Tracking updates may take several days to appear after shipment.

5. Customs & Import Duties

International orders may be subject to customs inspections or import fees according to your country's regulations.

Customers are responsible for any applicable duties or taxes unless otherwise specified.

6. Delayed Deliveries

While we work with trusted logistics partners, delays may occasionally occur due to:

  • Customs processing
  • Severe weather
  • Peak holiday seasons
  • Carrier disruptions
  • Other circumstances beyond our control

We appreciate your patience and understanding.

7. Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

MysticScale cannot be responsible for delays or delivery issues resulting from incorrect address information provided by the customer.

8. Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact us as soon as possible.

Our support team will work promptly to investigate and provide an appropriate resolution.

9. Contact Us

If you have any shipping questions, please contact us.

MysticScale

Website: https://mysticscale.online

Email: support@mysticscale.online

Phone: +1 604 767-6525

Address:

19-9533 Granville Ave

Richmond, BC, V6Y 1P9

Canada

Thank you for shopping with MysticScale — Where Fantasy Takes Shape.