Refund policy

Welcome to MysticScale. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

We offer a 30-day free return policy from the date your order is delivered.

To qualify for a return:

The item must be returned within 30 days of delivery.
The item must be unused or in its original condition.
The item should be returned with all original packaging and accessories whenever possible.
Proof of purchase or order confirmation is required.

2. Non-Returnable Items

Returns may not be accepted for:

Gift cards
Downloadable digital products
Customized or personalized products
Items damaged through misuse, abuse, or improper handling
Clearance or final sale items (if marked as such)

3. Free Returns

MysticScale proudly offers free return shipping for eligible returns worldwide.

Once your return request is approved, we will provide return instructions.

Please do not return products without contacting us first.

4. Refunds

After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 5–10 business days depending on your payment provider.
Original shipping charges (if any) are also refunded for eligible returns.